Shipping policy
Shipping Policy
Thank you for shopping with OneSixteen Supply.
We are committed to delivering high-quality products to our customers worldwide.
Processing Time
Orders are typically processed within 1–3 business days.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
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New Zealand: 5–15 business days
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Australia: 7–15 business days
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International: 7–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high shipping volumes.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Customs & Duties
International customers are responsible for any customs duties or import taxes charged by their country.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at:
We will work with the shipping carrier to help resolve the issue as quickly as possible.